POLICIES
Solo Appointment Policy
For the comfort and safety of all guests, we kindly ask that you attend your appointment alone.
Our space is designed to be calm, focused, and all about you. Additional guests take away from that peaceful experience, for you, for us, and for the guests around you.
Guests, including children, are not permitted to accompany clients during appointments. If you are actively breastfeeding and your baby is under 6 months, they may accompany you only for brief feeding times. Unfortunately, they cannot remain in the salon for the full duration of your appointment.
If You Arrive With a Guest or Child:
• If they cannot be picked up within 1 hour, we will be unable to proceed with your service and 50% of the scheduled service cost will be charged.
• If they can be picked up within 1 hour, your appointment may begin. However, if the guest remains past the 1-hour mark, a $50 penalty fee will apply.
We appreciate your understanding and support in helping us keep the salon experience safe and relaxing for all.
BOOKING & Cancelation Policy
We value your time and understand that life can be unpredictable. To ensure we can accommodate all of our guests while respecting our stylists' schedules, we kindly ask that you review our booking and cancellation policy below.
A 50% deposit is required to reserve appointments for services scheduled for longer than one hour. This deposit secures your stylist's time and will be applied toward the total cost of your service upon completion of your appointment.
A valid credit card is also required to be kept securely on file when booking. This helps ensure that cancellation and no-show fees can be processed when applicable.
As a courtesy, returning clients with a consistent appointment history may not be required to leave a deposit for future bookings. This is determined at the salon's discretion.
If you need to cancel or reschedule your appointment, we kindly ask that you notify us at least 48 hours in advance.
Appointments cancelled or rescheduled with less than 48 hours' notice will forfeit the 50% deposit, which will be retained as the cancellation fee.
For clients who have not been required to leave a deposit, the 50% cancellation fee will be charged to the card on file.
No-Shows & Outstanding Balances
Clients who fail to attend their appointment without notice or who do not pay applicable cancellation fees may be unable to book future appointments until the outstanding balance has been paid.
We sincerely appreciate your understanding and cooperation. These policies allow us to respect the time of our stylists, accommodate guests on our waitlist, and continue providing the highest level of service to everyone who visits our salon.
DEPOSIT POLICY
RESCHEDULE POLICY
Late arrivals
We understand that life can be unpredictable. If you find yourself running behind schedule, please make every effort to notify your service provider via text.
Late Arrival: Clients arriving 15 minutes or more behind schedule may not be guaranteed the full service and may be asked to reschedule. A fee may be required dependant on circumstance.
Communication: We appreciate your proactive communication to help us accommodate your needs as best as possible.
Fee: A fee may be required depending on the circumstances.
Your punctuality ensures we can provide the best service experience for you and our other clients. If you have any questions, please don't hesitate to reach out to us.
No Shows
At BLONDOLOGY, we value your time and the time of our stylists. Please be aware of our no-show policy:
Fee: A no-show will result in a fee of 100% of the booked service.
Reminders: Our booking system sends multiple reminders of your appointment to help you remember.
Payment Requirement: No-show fees must be paid in full before rebooking another appointment.
Client Record: Clients who no-show will have a note on file for future reference.
We appreciate your understanding and cooperation. If you have any questions about our policy, feel free to contact us.
At BLONDOLOGY, we strive to ensure every client leaves our salon satisfied with their experience. We understand that achieving great hair takes time and patience. If, for any reason, you are not completely satisfied with your hair service, we encourage you to bring it to our attention promptly.
Handling Complaints
Please notify the salon of any concerns within one week of your service. This allows us to address and resolve the issue effectively.
These appointments must be scheduled within 14 days of the original service, depending on stylist’s availability. If this appointment is missed, or rescheduled more than once, it will be considered a new colour service and priced accordingly.
We understand that life happens, and we’re happy to work with you, but to respect our stylists’ time and other guests, we enforce these policies to ensure fairness and consistency across the board.
Hair Fixes
Fixes are designed to adjust or refine the original service based on the goals discussed during your consultation. Not all complaints may require a hair fix. The decision to proceed with a hair fix is at the discretion of the salon manager, based on the initial consultation and the nature of the concern. If a hair fix is approved, it will be performed by the original stylist who provided the initial service.
Costs Involved
Hair fixes do not include the cost of color products used. While we waive the service fee for the time required to perform the fix, you will be responsible for covering the cost of any additional color products used during the fix.
Customer Satisfaction Policy
Refund POlicy
At BLONDOLOGY, we stand behind the quality of our services and products. Please note our refund policy:
Hair Services: Refunds are not offered for hair services.
Products: Exchange or credit available for products are valid within one week of purchase.
We are committed to ensuring your satisfaction with every visit. If you have any questions or concerns regarding our refund policy, please feel free to contact us.